Thank you for choosing dnarace.com!
We want to ensure you’re satisfied with your purchase. However, due to the nature of our DNA test kits, we have specific return and refund policies. Please read them carefully before making a purchase.
Eligible for Return & Refund:
- Unopened and unused kits: You can return unopened and unused ancestry or family tree DNA test kits within 3 days of receiving them.
- Kits before shipment: If you request a cancellation before your kit ships, you will receive a full refund, including any applicable shipping charges.
Non-returnable & Non-refundable:
- Opened kits: Once you open the internal packaging containing the DNA collection materials (swabs, tubes, etc.), the kit becomes non-returnable and non-refundable.
- Kits after shipment: Due to lab processing costs, once your kit is shipped, we cannot accept returns or provide refunds.
- Shipping costs: We deduct all applicable courier charges from the refund amount, even for eligible returns.
To initiate a return:
- Contact us within 3 days of delivery at [customer support email address or phone number].
- Clearly state your intention to return the unopened and unused kit.
- Do not open the internal packaging containing the DNA collection materials.
- Upon receiving your request and confirming unopened status, we’ll provide instructions for returning the kit.
Refunds:
- We will process your refund within [Number of days] of receiving the unopened, returned kit.
- The refund will be issued to the original payment method, minus all applicable courier charges.
Important:
- This policy applies to all purchases made on dnarace.com.
- We reserve the right to deny any return that does not meet our return policy requirements.
- By purchasing from dnarace.com, you agree to the terms of this return and refund policy.
We encourage you to carefully consider these conditions before making your purchase.
This policy is stronger because it:
- Clearly states the non-returnable nature of opened kits.
- Emphasizes the importance of contacting customer support before opening the kit.
- Explicitly mentions deduction of shipping costs from all refunds.
- Provides specific timeframes for both returns and refunds.
Remember to replace [customer support email address or phone number] and [Number of days] with your specific information. You can further strengthen this policy by adding sections regarding:
- Damaged or defective kits: How customers should report such issues and what steps you will take.
- Lost or missing kits: Your process for handling these situations.
- International orders: Any specific return and refund policies for international customers.